1. Scope and Applicability

This policy applies to all users of Viewdora, including:

• Photographers who use the dashboard to upload and manage content
• Clients who access galleries shared by photographers
• Visitors who browse our website or communicate with us

This policy does not apply to information collected by third parties or services that integrate with Viewdora but operate under their own privacy policies (e.g., AWS, Brevo, Stripe, Stytch).

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly, including:

• Account Information : Name, email, password (or authentication token), organization name, and business details.
• Billing Information : Payment method, billing address, and related data processed via Stripe or other payment processors.
• Photographer Content: Uploaded photos, galleries, project names, and metadata.
• Client Data: Name, email, photo selections, comments, and downloads.
• Communications: Emails, messages, or support inquiries you send us.

2.2 Information Automatically Collected

When you use our Services, we automatically collect:

• Usage Data : IP address, browser type, device information, app activity, access times, and pages viewed
• Device Information : Type, operating system, and identifiers for debugging and optimization.
• Cookies and Tracking: We use cookies and analytics tools (e.g., Google Analytics) to improve user experience and performance.
• Logs and Metadata: Activity logs, error reports, and system performance data for security and monitoring.

2.3 Information from Third Parties

We may receive additional information from:

• Authentication Services : If you log in via Stytch or similar, we receive data as permitted by their privacy policies.
• Payment Processors : Confirmation of payment or subscription status from Stripe or equivalent providers.
• Service Providers: Cloud and infrastructure data from AWS or related partners.

3. How We Use Information

We use personal information to:

• Provide and maintain our Services
• Authenticate users and manage account
• Process payments and manage subscriptions
• Deliver galleries and control photo access for clients
• Communicate with users (support, updates, announcements)
• Improve platform functionality and experience
• Enforce our Terms of Service and prevent misuse or fraud
• Comply with legal obligations and resolve disputes

We process information under lawful bases including contractual necessity, legitimate interest, legal obligation, and user consent.

4. Data Sharing and Disclosure

We do not sell your data. We may share data only as needed to operate our Services or comply with the law:

Service Providers : AWS (hosting), Stripe (payments), Stytch (authentication), and similar partners.

Legal Obligations : When required by law, court order, or government request.

Business Transfers : In the event of a merger, acquisition, or sale of assets, user information may be transferred.

All third parties are required to maintain data protection and confidentiality standards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions and authentication.
• Analyze usage trends and improve the user experience.
• Deliver relevant communications

You can manage or disable cookies in your browser settings. Learn more in our Cookie Policy.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes in this Policy or as required by law.

When you delete your account or end your subscription:

• Your data and uploaded content will be deleted from active systems within 30 days.
• Backup copies may remain for limited time under secure, restricted access before deletion
• To permanently delete your account, you must contact us directly at hello@viewdora.com.
• Once verified, we will process your deletion request and remove your account and associated data from our systems within 30 days.
• Deleted accounts cannot be recovered. Certain records (such as payment transactions or legal compliance logs) may be retained for legitimate business or legal reasons.

7. Data Security

We protect your data using:

• Encryption : AES-256 encryption at rest and TLS encryption in transit.
• Access Controls: Role-based access controls and authentication protocols.
• Monitoring: Monitoring for unauthorized access and malicious activity.
• Screenshot Protection: Screenshot protection and watermarking features for images (where applicable).

Despite our efforts, no system can be guaranteed 100% secure. You use the Services at your own risk.

8. International Data Transfers

Your information may be stored and processed in the United States or other regions where our partners operate. We ensure appropriate safeguards under Standard Contractual Clauses (SCCs) or equivalent mechanisms for international transfers.

9. Your Privacy Rights

Depending on your jurisdiction, you have rights to:

• Access the personal data we hold about you.
• Request a copy of your data in portable format.
• Request correction or deletion of inaccurate data.
• Object to processing for legitimate interests or marketing.
• Withdraw consent where applicable.

EU/EEA residents may file complaints with their local data protection authority. California residents may exercise CCPA rights under applicable law.

10. Marketing and Communications

With your consent, we may send promotional or educational emails about new features or offers. You can unsubscribe anytime by clicking “unsubscribe” in our emails or contacting us.

11. Children’s Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from minors. If we become aware of such data, it will be deleted promptly.

12. Legal Obligations and Enforcement

We may process and disclose information as required to:

• Comply with applicable laws or regulations
• Protect our legal rights and enforce our Terms of Service.
• Prevent fraud, abuse, or harm to others.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a new effective date, and material changes will be communicated via email or in-app notice.

14. Contact Us

Email : hello@viewdora.com

For account deletion requests : hello@viewdora.com

Mailing Address: 4680-18 I Monticello Ave PMB 121, Williamsburg, VA. 23188

Operated by : Forged Concepts LLC